Missing image
Check whether the text remains readable; one failed image is not the same as a failed page.
bajiok help: from symptom to report
Send content questions to [email protected]. Include the time, relevant page and expected behaviour to make the issue clear. Never send passwords or secret codes.
Make the problem specific
One page failing and every page failing are different symptoms. Open another familiar page first. This helps distinguish an isolated page problem from a general connection issue.
If a link opens an unexpected page, note its visible label and destination. Repeatedly tapping the same link is unnecessary. Check whether the destination belongs to your chosen language.
A content correction and an account access problem need different descriptions. For incorrect text, identify the passage and page. For access difficulty, describe the symptom while leaving out private credentials.
Prepare a useful report
Describe the symptom
Specify whether a page freezes, an image fails or text is incorrect.
Add the environment
State phone or computer, browser name and time of the problem.
Explain the expectation
Describe the action and the result you expected.
Contact when needed
If the first checks do not resolve it, email the page name and results of the checks already performed.
Choose the first check
Consider these situations separately before deciding how to proceed.
Wrong language
Use the language control to open the corresponding translation and note the address.
Blocked access
Read login and recovery explanations without sending a password to this email.
Prepare a screenshot
A screenshot can explain the visible problem. Conceal full names, numbers, balances and other people's information first. Add a short description so the image has context.
Keep the relevant information for one problem in a single message. Reference the earlier issue when adding new details. Contact does not guarantee a response time or an account change.
Questions about Help
How can I contact the site?
Email content questions to [email protected] with the page and issue.
When will I receive a reply?
No specific response time is promised.
Can this contact fix a game payment?
It handles content questions; financial disputes belong with the actual service provider.
What should I leave out?
Passwords, OTPs, PINs and unsolicited identity documents.