Forgotten password
If you control the recognised contact channel, follow a legitimate reset instruction.
Separate identity from access
Remembering an account name does not mean you control its recovery channel. Check whether you can use the relevant email or phone. Losing that channel may require its provider's own recovery process.
Creating a new account does not restore the old one. Note the previous details and when the problem began. Repeated attempts can make it harder to identify which request is current.
Unexpected changes should not be treated only as a forgotten password. Secure your contact channel and record the suspicious event's time. Do not trust a person promising restoration in exchange for money.
Different recovery situations
Consider these situations separately before deciding how to proceed.
Lost phone
Understand the relevant contact provider's ownership recovery process first.
Changed details
Record changes you did not make as a security concern.
What information to prepare
Note when the problem began and the last normal access. Relevant message text can help. Provide a sequence of events rather than complete secret credentials.
Someone requesting passwords, codes or advance payment in private chat is not automatically part of a legitimate recovery process. Do not grant remote device control. Verify the destination before following new instructions.
Questions about Account recovery
Is there a reset button here?
This page explains recovery and is not an active password reset system.
Is recovery without a phone guaranteed?
The result depends on the actual service's identity and contact conditions.
What if an advance fee is requested?
Stop payment until the request has been verified.
What should I include in a help request?
Describe symptoms, time and whether you control the contact channel, without secret codes.